Terms & Conditions
These terms and conditions apply to the Nexus Chess app (hereby referred to as "Application") for mobile devices that was created by Neonhex Digital SRL (hereby referred to as "Service Provider") as a Free service. The Application may include gameplay, accounts, chat, social and guild features, progression, rubies, energy, hints, cosmetics, purchases, live events, notifications, analytics, user-acquisition measurement, security, and related online functionality.
Upon downloading, installing, accessing, or utilizing the Application, you are automatically agreeing to the following terms. It is strongly advised that you thoroughly read and understand these terms prior to using the Application. If you do not agree to these terms, do not use the Application.
Eligibility and use of the Application
You may use the Application only for personal, non-commercial entertainment purposes and only in compliance with these terms, platform rules, and applicable law.
You agree not to:
- copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Application;
- extract, reverse engineer, decompile, disassemble, or attempt to obtain source code except where applicable law expressly permits it;
- cheat, exploit bugs, abuse unintended mechanics, automate gameplay, use bots, scripts, modified clients, or unauthorized third-party tools;
- circumvent security, access controls, integrity checks, anti-cheat systems, or technical protections;
- interfere with servers, matchmaking, chat systems, rankings, progression, live events, stores, or the normal operation of the Application;
- use the Application in any fraudulent, unlawful, harmful, abusive, or disruptive manner.
Accounts
Certain features of the Application may require an account, guest profile, platform account, or other identifier. You are responsible for maintaining the confidentiality and security of your account and device, and for all activity that occurs under your account.
You must provide accurate information where required and notify the Service Provider promptly if you become aware of unauthorized access, account misuse, or another security incident. The Service Provider may suspend, restrict, or terminate accounts or account features where reasonably necessary for security, operational, community-safety, payment, or legal reasons.
You may permanently delete your account through the in-app Settings control or by following the instructions on the Account Deletion page. Deletion is irreversible and is subject to the limited lawful retention described in the Privacy Policy.
Chat, user content, and community rules
The Application may allow users to communicate with other players through global chat, private chat, party chat, usernames, profile content, reports, support messages, or other user-generated content features (collectively, "User Content"). You are solely responsible for your User Content and your interactions with other users.
Our Community Guidelines explain the conduct rules, message reporting and blocking options, moderation and enforcement approach, and appeal path that apply to these community features. Those guidelines form part of the rules for using the Application.
You agree that you will not create, post, send, share, or otherwise make available any User Content that:
- is unlawful, misleading, fraudulent, defamatory, threatening, abusive, harassing, hateful, discriminatory, sexually explicit, or obscene;
- contains spam, scams, phishing, malicious links, deceptive promotions, impersonation, or repeated unwanted messaging;
- promotes violence, self-harm, extremism, criminal activity, illegal goods, or illegal services;
- infringes the rights of others, including privacy, intellectual property, or publicity rights;
- contains malware, scripts, exploits, or content intended to disrupt the Application or other users;
- abuses reports, support systems, chat systems, or community features.
Reporting, enforcement, and moderation
The Application may include tools that allow users to report chat messages, usernames, player conduct, cheating, or other User Content. You may use those tools only in good faith.
The Service Provider may monitor, filter, review, restrict, delete, or disable access to User Content and may investigate suspected violations of these terms or applicable law. Enforcement actions may include warnings, content removal, chat restrictions, temporary or permanent mutes, suspension, account restriction, permanent account bans, loss of access to features, or other actions reasonably necessary to protect users and service integrity.
The Service Provider may act with or without prior notice where necessary to protect users, preserve service integrity, investigate abuse, enforce these terms, or comply with applicable law or lawful requests. If you believe a moderation decision was made in error, you may contact the Service Provider at support@neonhex.com. Submission of an appeal does not guarantee reversal of any decision.
Fair play, cheating, and security
Cheating, exploiting, tampering with game systems, manipulating purchases, abusing rewards, using unauthorized tools, or gaining an unfair advantage is prohibited. The Service Provider may process technical, behavioral, device, gameplay, transaction, and integrity-related information to detect cheating, fraud, exploitation, chargeback abuse, ad abuse, or other harmful activity.
Violations may result in warnings, rollback of progress, removal of items or currency, loss of rewards, suspension, or permanent termination of access to the Application.
Purchases, rubies, virtual items, and cosmetics
The Application may include purchases of rubies, virtual items, rewards, boosters, avatars, frames, cosmetics, limited-time offers, and other digital entitlements (collectively, "Virtual Items"). Energy and hints may also be granted, earned, or offered according to the rules presented in the Application. Some Virtual Items may be obtained through gameplay and some may be purchased with real money or virtual currency.
Purchases are processed by the applicable platform provider, such as Google Play or the Apple App Store. Additional terms, refund rules, payment methods, taxes, currencies, and platform policies may apply depending on the provider used.
Virtual Items are licensed, not sold. They have no real-world monetary value, cannot be redeemed for cash, and may not be transferred, traded, sold, exchanged, or refunded except where required by applicable law or platform policy. The Service Provider may modify, rebalance, replace, remove, expire, or discontinue Virtual Items, offers, prices, rewards, events, and eligibility rules at any time to the extent permitted by law.
Except where required by applicable law or platform policy, purchases are final and non-refundable. If a purchase fails, is refunded, reversed, charged back, or appears fraudulent, the Service Provider may remove the related Virtual Items, rubies, cosmetics, or other entitlements from your account.
User acquisition, attribution, and notifications
The Application does not display third-party advertising. The Service Provider may use Meta App Events to measure and optimize campaigns that advertise the Application outside the game. Campaign measurement, tracking permissions, and event availability may vary by region, platform, device, and user choice. Consent-dependent tracking will not be enabled without the consent or platform permission required by applicable law.
The Application may schedule local reminders and send remote push notifications through Firebase Cloud Messaging or Apple Push Notification Service. Notifications may include service messages, account or security notices, social and guild activity, gameplay reminders, events, and permitted promotional messages. You can disable optional notifications through Application or device settings.
Third-party services
The Application relies on platform, analytics, messaging, attribution, authentication, hosting, and infrastructure providers that operate under their own terms and policies. Current services and integrations prepared for the next released build include:
- Google Play Services
- Apple App Store / Apple services
- Google Analytics for Firebase
- Firebase Crashlytics
- Firebase Cloud Messaging
- Apple Push Notification Service
- Meta Platforms services for user-acquisition attribution and campaign optimization
- Supabase for authentication and database infrastructure
- Microsoft Azure for server hosting, monitoring, and analytics infrastructure
- Vercel for website and invitation-link delivery
Internet connection and third-party charges
Some functions of the Application require an active internet connection, which can be Wi-Fi or provided by your mobile network provider. The Service Provider cannot be held responsible if the Application does not function at full capacity due to lack of access to Wi-Fi, weak signal, latency, platform outages, server outages, or if you have exhausted your data allowance.
If you are using the Application outside of a Wi-Fi area, your mobile network provider's agreement terms still apply. You may incur charges from your mobile provider for data usage, roaming, or other third-party charges. By using the Application, you accept responsibility for any such charges. If you are not the bill payer for the device on which you are using the Application, it is assumed that you have obtained permission from the bill payer.
Your responsibility while using the Application
It is your responsibility to maintain the security of your phone, account, and access to the Application. The Service Provider strongly advises against jailbreaking or rooting your phone, using modified clients, or using insecure software environments. Such actions could expose your phone to malware, viruses, malicious programs, compromise your phone's security features, and may result in the Application not functioning correctly or at all.
It is also your responsibility to ensure that your device remains charged and compatible. If your device runs out of battery, loses connectivity, or becomes incompatible and you are unable to access the Service, the Service Provider cannot be held responsible.
Service changes, availability, and live operations
The Service Provider is dedicated to ensuring that the Application is as beneficial and efficient as possible. As such, the Service Provider reserves the right to modify, update, patch, rebalance, suspend, limit, or discontinue the Application, or any feature, content, mode, item, online functionality, event, matchmaking service, progression system, offer, or platform integration, at any time.
The Service Provider does not guarantee that the Application will always be available, uninterrupted, secure, error-free, or compatible with all devices, regions, stores, or operating system versions. Scheduled maintenance, emergency maintenance, technical issues, third-party outages, platform outages, security events, and live-ops adjustments may affect access, features, progression, rewards, or online services.
Privacy, safety, and records
To operate the Application, enforce these terms, investigate abuse, respond to reports, protect users, maintain security, process purchases, verify transactions, deliver virtual items, prevent fraud, and comply with legal obligations, the Service Provider may process information relating to your use of the Application in accordance with the Privacy Policy.
Please review the Privacy Policy for more information about how the Service Provider processes personal data.
Intellectual property
The Application, including its software, code, design, artwork, graphics, names, logos, gameplay systems, rules, text, audio, video, databases, and other content, is owned by or licensed to the Service Provider and is protected by applicable intellectual property and unfair competition laws. Except for the limited right to use the Application under these terms, no rights, title, or interest in the Application or its content are transferred to you.
Unauthorized copying, modification of the Application, any part of the Application, or our trademarks is strictly prohibited. Any attempts to extract the source code of the Application, translate the Application into other languages, or create derivative versions are not permitted.
Feedback
If you provide feedback, suggestions, ideas, bug reports, or other input regarding the Application, you agree that the Service Provider may use, disclose, reproduce, modify, and otherwise exploit that feedback for any purpose, without restriction, obligation, or compensation to you.
Disclaimers
The Application is provided "AS IS" and "AS AVAILABLE" to the fullest extent permitted by applicable law. The Service Provider makes no warranties or representations, express or implied, regarding the Application, including implied warranties of merchantability, fitness for a particular purpose, availability, accuracy, non-infringement, or uninterrupted operation.
Limitation of liability
To the fullest extent permitted by applicable law, the Service Provider shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, virtual items, progression, rewards, purchases, or business interruption, arising out of or relating to your use of or inability to use the Application, service interruptions, platform actions, third-party services, moderation decisions, anti-cheat enforcement, payment issues, or changes to gameplay, balance, events, progression, or Virtual Items.
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.
Updates and termination
The Service Provider may wish to update the Application at some point. The Application is currently available as per the requirements for the operating system, and for any additional systems they decide to extend the availability of the Application to, may change, and you will need to download the updates if you want to continue using the Application. The Service Provider does not guarantee that it will always update the Application so that it is relevant to you and/or compatible with the particular operating system version installed on your device. However, you agree to always accept updates to the Application when offered to you.
The Service Provider may also wish to cease providing the Application and may terminate its use at any time without providing termination notice to you. Unless they inform you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must cease using the Application, and (if necessary) delete it from your device.
Governing law
These terms are governed by the laws of Romania, without regard to conflict-of-law principles. If any provision of these terms is found unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
Changes to These Terms and Conditions
The Service Provider may periodically update their Terms and Conditions. Therefore, you are advised to review this page regularly for any changes. The Service Provider will notify you of any changes by posting the new Terms and Conditions on this page. Continued use of the Application after updated terms become effective means you accept the revised terms.
Contact Us
If you have any questions, suggestions, support requests, or moderation appeals about the Terms and Conditions, please contact the Service Provider at support@neonhex.com.